Frequently Asked
Questions

Physical products typically ship within 3-5 business days. Standard shipping within the US takes 5-7 business days. International shipping varies by location but generally takes 2-4 weeks.

Yes! We ship to most countries worldwide. Shipping costs and delivery times vary by location. International orders may be subject to customs fees determined by your country.

Absolutely. Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's journey.

We take great care in packaging, but if something arrives damaged, please contact us within 7 days with photos. We'll send a replacement or issue a full refund.

Yes! We offer licensing for commercial and personal projects. Visit our Licensing page or contact us for custom quotes. Personal streaming and enjoyment is always free.

Our standard license includes sync rights for video, podcasts, and social media. Commercial broadcast and film requires an extended license. All licenses are perpetual once purchased.

You own the copy you purchased for personal use. Commercial rights require a separate license. Think of it like buying a movie - you can watch it, but can't use it in your film without permission.

For personal/hobby streams and podcasts with under 10k listeners, you're welcome to play our music with credit. Commercial ventures require licensing. Contact us for creator-friendly rates!

Currently, our music is AI-generated with carefully crafted personas. However, we're actively transitioning to real human artists through our Persona Adoption Program, where talented musicians take over AI personas.

AI serves as our foundation and discovery tool. It allows us to experiment with sounds, create consistent personas, and identify what resonates. Our goal is to use AI as a stepping stone to launch real artists.

No. Our vision is a hybrid future where AI helps with production, but real artists write, perform, and connect with fans. We see AI as a tool, not a replacement for human creativity.

Every track is curated by our founder, Alissa. We don't release everything AI generates - only what meets our standards for emotion, musicality, and authenticity. Real artists will maintain this quality control.

It's a revolutionary program where real artists audition to "adopt" an existing AI persona. You inherit the brand, back catalog, and fanbase, then create new music as that character. Think of it as a music industry shortcut.

The program is FREE for artists. You pay nothing upfront. Instead, we split royalties 50/50 for the first 2 years, then it shifts to 90% you / 10% us. You own your new music 100%.

Yes, with boundaries. You can evolve the sound, add your influence, and grow the character. However, drastic changes that alienate the existing fanbase require approval. It's a collaboration.

After 2 years, you can buy out the persona for fair market value, or simply walk away. Any music YOU created is yours forever. The original AI catalog remains ours.

We accept all major credit cards (Visa, Mastercard, Amex, Discover), PayPal, and Apple Pay. All transactions are securely processed.

Not currently, but we're exploring a fan club tier with exclusive releases, early access, and merch discounts. Digital music is one-time purchase only.

Digital music sales are final due to instant access. Physical products can be returned within 30 days if unopened. Damaged or defective items are always replaced free.

Yes, all prices are in US Dollars. Your bank or credit card may convert to your local currency with their standard exchange rate and fees.

We only collect what's necessary for orders and communication. We never sell your data. See our full Privacy Policy for details.

Absolutely. We never store credit card information. All payments are processed through secure, PCI-compliant payment processors.

Yes. Contact us and we'll delete your account and personal data within 30 days, except for legally required transaction records.

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